By Kerry Patterson,Al Switzler,Ron McMillan,Joseph Grenny
Ob am Arbeitsplatz, in der Partnerschaft, der Familie oder im Freundeskreis, wir alle kommen hin und wieder in die Lage, heikle Dinge offen ansprechen zu müssen. Aber wer führt schon gern Gespräche, bei denen Meinungsverschiedenheiten, Einwände und Ärger vorprogrammiert sind? Viele Menschen schrecken davor zurück, weil sie nicht wissen, wie sie sich in solchen Situationen richtig verhalten sollen. Genau dabei hilft dieses Buch.
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