Heikle Gespräche: Worauf es ankommt, wenn viel auf dem Spiel - download pdf or read online

By Kerry Patterson,Al Switzler,Ron McMillan,Joseph Grenny

Der New-York-Times-Bestseller in der 2. Auflage

Ob am Arbeitsplatz, in der Partnerschaft, der Familie oder im Freundeskreis, wir alle kommen hin und wieder in die Lage, heikle Dinge offen ansprechen zu müssen. Aber wer führt schon gern Gespräche, bei denen Meinungsverschiedenheiten, Einwände und Ärger vorprogrammiert sind? Viele Menschen schrecken davor zurück, weil sie nicht wissen, wie sie sich in solchen Situationen richtig verhalten sollen. Genau dabei hilft dieses Buch.

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